Appointment Booking Procedures

Q. How can I view my upcoming appointments?

You can access a list of your future appointments by clicking the 'Calendar' button in the menu.

Q: How can I schedule an appointment?

You can browse the schedule for existing availabilities. Here are the steps:

Click on 'Schedule an appointment' in the menu
Use the left and right arrows at the top left of the calendar to browse the schedule. Note that availabilities will appear as boxes on the calendar.
Click once on an availability slot to schedule that it
Follow the prompts to confirm and finalize the booking

Q. How can I cancel an appointment?

If you see a 'cancel' link beside your appointment on the 'Calendar' tab you can use this to cancel your appointment. If you do not see this link please call or visit to cancel your appointment.

Q. What can I do if I have a question or concern?

If you need immediate mental health support, please text or call the Distress Centre at 403-266-4357

If you need assistance with booking, please call 403-529-3819. Otherwise, click the 'Submit a comment' item in the menu to send us a question or comment.

Please note: we will respond to your question in 1-2 business days.